Scan — help & support
Everything you need to know about a scan
What to upload, what happens after you click, what your report contains, how you're told it's ready, and how to reach us if something doesn't look right.
Uploading your documents
A scan reads what you upload — here's what works and what doesn't yet.
What should I upload?
Your plan set and specifications as PDF files. Site photos are optional — add them if you have them.
Can I upload native CAD files, like .dwg or .dxf?
Not yet. Grudar can't read a native CAD file — a .dwg, .dxf, or similar file straight out of AutoCAD, Revit, or similar drafting software — as a drawing. Export it to PDF first, then upload the PDF instead. The CAD file will still upload and store on your project, but it won't count as evidence the scan can read; if it's the only drawing set you have, the scan will tell you to export to PDF before it can run.
Do I have to include site photos?
No. A documents-only set still gets a full scan and a full report. If you do add site photos, the scan folds them into the same report as a dedicated section on existing site conditions — not a separate product. Site-photo pricing is announced at launch. Either way, you'll see the exact total before you click.
What happens after you upload
Three steps, and only one click.
What happens between uploading and getting my report?
Your files finish processing first — usually well under 2 minutes, though occasionally longer if a file sits in a virus-scan queue. Once your set is ready, you click one scan. The scan runs, and then your report is ready. There's nothing else to trigger in between.
How long does a scan take?
Usually about 20 minutes. Sometimes — mostly on larger, multi-volume sets — it takes up to about an hour and a half. Those are real measured times from scans that already ran, not a promise, and you'll see the expected wait before you click.
What's in the report
Every report is organized into the same sections.
What's actually in the report?
Narrative
A plain-language summary of what the scan found, so you know where to start reading.
Conflicts
Places where the drawings, specs, or other documents in the set disagree with each other.
Questions & Open Items
The specific questions worth asking before you price or issue, drafted from what the set leaves unclear or missing.
Existing Conditions
Only appears when you upload site photos — what they show about existing conditions, folded into the same scan.
Scope
What the set puts in scope, organized so you can see what you're actually pricing or building.
Risks
Conditions and notes in the set worth flagging for attention.
Project Context
The project basics worth knowing: site, structure, and permitting.
Coverage
A plain accounting of what the scan actually read, so a partial result never reads like a complete one.
Who is the report written for?
Today, Grudar is open to architects, so the report is written for the person issuing the set: the questions bidders will ask, before you issue. A contractor version comes with Grudar for GCs, which is locked until launch.
What does the report NOT do?
It doesn't perform quantity takeoff, generate pricing, or produce a bid for you. It's a QA read of your document set — it tells you what to check, question, and verify. You (or your own estimating process) still do the takeoff, the pricing, and the bid.
Does the report ever leave things out to save space?
No. Long findings are never cut short. And every report includes a Coverage section that plainly states what the scan could and couldn't read, so you always know what's covered and what isn't.
How you're told it's ready
No need to keep a tab open.
How will I know my report is ready?
You'll get an in-app notification the moment it's ready. Scan accounts also have "Email me when a report is ready" turned on by default, in Settings → Notifications — turn it off there if you'd rather rely on the in-app notification alone. That email goes out once, to whoever started the scan, and it says so plainly if the report it points to only finished partially. Either way, the in-app notification always fires.
Billing & credits
Priced per scan — no seats, no subscription. See the full pricing page for tier details.
How much does a scan cost?
You pay for the document set you scan, sized to how big it is — no seats, no subscription. Final prices are still being set and will be announced at launch, and you'll always see the exact price for your set before you click.
What if my scan fails, or only partly finishes?
You're credited automatically — a scan that doesn't finish, finds nothing readable, or only partly finishes is credited back without you having to ask. See the pricing page for exactly which cases are covered. If something still looks wrong, contact support below with your project name and roughly when it happened.
Contact support
Reach a real person if something doesn't look right.
Email support@grudar.com.
Include, if you can: your project name, roughly when you uploaded or ran the scan, and what you saw (a screenshot helps). That's usually enough for us to find your scan and sort it out.